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Building Sponsorship Support for ROI Implementation

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Holly Burkett

If youre a WLP professional tasked with implementing an evaluation project at the ROI level, then you need support for resource allocation in all phases of ROI implementation, including evaluation planning, data collection, data analysis, and communication of results. I... More »

What Is Coaching?

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At its heart, coaching is about change. And as most organizational learning professionals know, goals for learning and change go hand in hand. So how can coaching advance the goals for workplace learning? Recent research in the neurosciences has shown that it doesnt tak... More »

Training Attitudes

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Its been said that one of the keys to success is a positive attitude. In todays economic climate, expenses, downsizing, and restructuring challenge our ability to maintain such a positive outlook. Many training programs focus upon improving communication, handling diver... More »

Case Study: DIRECTV

Ann Parker

The cable industry deals with large amounts of information to which employees must have easy access. DIRECTVs in-house and outsourced customer service agents serve its 18 million customers over the phone. Because of industry characteristics and its rapid growth rate, DI... More »

Government Focus on Healthcare IT: A New Imperative for Training and OD Professionals

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President Obamas drive to overhaul the healthcare industry through widespread investment in healthcare IT (HIT) systems has tremendous implications for training and OD professionals. The good news for us is that the push for HIT will increase the demand for skilled trai... More »