June 14, 2006 - by Terra Vanzant-Stern
Sophisticated human resource systems offer modules with standard personnel metrics, including formulas such as cost of hire and time to fill. Metrics specific to OD, however, must address areas such as organizational effectiveness, quality improvements, and productivity... More »
June 13, 2006 - by M. Penny Levin
It is clear that people are less likely to sue doctors whom they believe are acting in the patient's interest and who communicate clearly and kindly. Doctors discovered that good bedside manner is good business. This same principle holds true for business, good corporat... More »
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This
article is part of Links Plus, a premium ASTD Subscription.