Total System Change Intervention: The Need for Inclusion

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Judith H. Katz

Organizations interested in total system change often over-focus efforts on new policies and procedures, as if transformation can be accomplished solely by rewriting the rule book. When we talk about organizational culture and total system we are talking about the colle... More »

Creating a Servant Mindset: A Powerful Way to Lead

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McKay Christensen

The 2004 Indian Ocean earthquake, at a magnitude 9.0, generated tsunamis and caused one of the deadliest natural disasters in history. The earthquake was unusually large--750 miles of fault line moved 60 feet along the zone where the India and Burma Plates meet. The col... More »

Leading Virtual Teams

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Skip Ward

You are in Nashville and send an email to your team members in London and Singapore at the end of your day. You jump out of bed at 2 a.m. to see if there is a reply. Dedication! Or, you are up at 4 a.m. to cover a lunch-hour conference call meeting in Europe. You set a ... More »

Getting People to Be a Team

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Iqbar Noor

Great teams are a pleasure to work with. They deliver great results, excite people to perform at peak levels, and become memorable role models for others. In a great team there is a collective push for excellence, for finishing, and for finding solutions to obstacles th... More »

The ROI in Business Coaching: A Real-Life Example

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Jack J. Phillips

"So?" asks the sponsor of your proposed coaching engagement, "Can you show us the return on our coaching investment?" This question is being asked with increasing frequency. With increasing frequency, too, business coaches are answering, "Yes!" Background A U.S.-based, ... More »