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Making Business Decisions: The Heart and the Head

Jay Cross

Jay Cross examines decision making on learning at work, and gives the lie to some myths about the use of business metrics. To earn a seat at the table where the business managers sit, you must speak the language of business behave like an officer of the corporation thin... More »

Using ROI to Support Talent Management Programs

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Lisa Ann Edwards

The 2008 global financial crisis forced many organizations to rethink the way they manage and develop talent. After organizations responded to the initial crisis by making significant cost and headcount reductions, many talent management professionals scrambled to demon... More »

Utilizing Phillips’ ROI Model to Evaluate Human Services Programs

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This article is part of Links Plus, a premium ASTD Subscription.
Carl Rabun

National social services agencies are dealing with the implications of the changes in federal and state Welfare to Work (WTW) program regulations brought about through the 2005 Deficit Reduction Act (DRA). The policies put in place by the new regulations have created an... More »