January 26, 2011 - by Maxine Kamin
Recovery is making good on a mistake. No matter how hard you try, you, or the company you work for, can make an error. Think of a mistake as an opportunity to regain the customers loyalty. As you read in Step 2, customers who have a problem that gets resolved are actual... More »
January 25, 2011 - by Patricia Radakovich
HPIUp Close and Personal By Patricia S. Radakovich, CPLP, CPT Human performance improvement (HPI) is typically applied to business. However, amidst all of our resolutions for 2011, I thought it would be interesting to look at how HPI can be applied to making improvement... More »
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