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Are You Managing By Activity or Results?

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Training sales managers is often a challenge. Lets face it...theyre jaded, overworked, have lots of responsibility, and often were never trained to do their jobs. In fact, in most cases, sales managers became sales managers because they were top performing salespeople. ... More »

Skills for Collaborating Across Cultures

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This article is part of Links Plus, a premium ASTD Subscription.
Maureen Bridget Rabotin

"Hope has never trickled down. It has always sprung up." Studs Terkel The quotation above reveals what is happening in todays globally interconnected and interdependent world. In the spirit of the groundswell trend, we see people sharing in ways theyve never done before... More »

High-Impact Middle Management Power Partnership Techniques

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Lisa Haneberg

High-impact middle managers have learned what it takes to be a great partner. They know that the benefits of effective collaboration far outweigh the time and effort expended to create a partnership. High-impact middle managers also know that good partnerships do not si... More »

Recover from Mistakes Gracefully

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This article is part of Links Plus, a premium ASTD Subscription.
Maxine Kamin

Recovery is making good on a mistake. No matter how hard you try, you, or the company you work for, can make an error. Think of a mistake as an opportunity to regain the customers loyalty. As you read in Step 2, customers who have a problem that gets resolved are actual... More »

HPI—Up Close and Personal

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HPIUp Close and Personal By Patricia S. Radakovich, CPLP, CPT Human performance improvement (HPI) is typically applied to business. However, amidst all of our resolutions for 2011, I thought it would be interesting to look at how HPI can be applied to making improvement... More »

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