A corporate crisis of any kind puts a strain on customer relationships. Customers reactions range from providing a show of faith for the organization to having questions that need answering to deciding to end their relationship. Time is essential. Once a crisis strikes,... More »

Learning & Development , Learning Technologies

Business Impact , Change Management , Coaching and Mentoring , Engagement , Managing Organizational Knowledge , Mobile Learning

When personal computers were introduced into the workplace and our daily lives, we used them to automate processes and simplify routines. It was natural for training to follow. Trainers began looking for ways to automate learning, and traditional training moved onto the... More »

Learning & Development , Learning Technologies

Business Impact , E-Learning , Engagement , Intermediate-level Content

  More »

Human Capital , Learning & Development , Learning Technologies

Assessment , Business Impact , Designing Learning , Engagement , Global Workforce Development , Students , Trends