Note: This article excerpted from Building Business Acumen for Trainers: Skills to Empower the Learning Function and is used with Permission by the Publisher, Copyright2006 John Wiley & Sons. Listening is an essential skill for selling T&D in an organization. Li... More »

Learning & Development , Sales Enablement

Beginner Level Content , Engagement

In the Concise Oxford Dictionary, image is described as "the character or reputation of a person or thing as generally perceived." A first impression based on nonverbal communication goes a long way in influencing this perception. Within seconds of meeting you, based on... More »

Career Development , Sales Enablement

Career Development , Coaching and Mentoring , Informal Learning , Jobs , Trends

As people come to terms with the increasingly challenging and competitive environment, many acknowledge the need to constantly challenge their performance and their ability to implement major change. Continuous improvement and innovation, customer-driven focus, partners... More »

Human Capital , Sales Enablement , Workforce Development

Change Management , Engagement , Human Performance Improvement , Leadership Development , Management Development , Trends

To improve learning for social individuals, those who relate well with people, character development can be a useful tool to creating online learning that's more engaging. Because salespeople are social individuals that relate well with people, creating characters that ... More »

Learning Technologies , Sales Enablement

Designing Learning , E-Learning , Human Performance Improvement , Intermediate-level Content , Selling Skills , Simulations and Serious Games , Trends

Hal-Com is one of the premier technology services providers in Cleveland, OH, offering a range of IT solutions and services. Poor hiring decisions created two problems for Hal-Com: high employee turnover rates and reduced customer satisfaction. In Fall 2001, Hal-Com imp... More »

Sales Enablement

Business Impact , Measuring and Evaluating , Selling Skills