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Facing Adversity: Best Practices for Failure

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Robert Evangelista

Failure: We all hate it. In fact, we don't even like to talk about it. Our pride may cause us to refuse to acknowledge it. Superstitious folks would rather avoid the very thought of it. Whatever the reason, human nature often leads us to turn a blind eye to our failures... More »

Putting Employees First: A Leadership Strategy That Works

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Rulon Stacey

Any business in the world will only be as successful as it is in meeting the needs of its customers. The trick for leaders is to know how best to do that, and who really does it. The simple truth, of course, is employees make the difference, and only those companies who... More »

Developing a Comprehensive Pipeline Strategy: More than Recruiting and Retention

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Judith H. Katz

To keep up and stay ahead, companies are chasing after a talented, diverse workforce. While many organizations address this by more proactive hiring, mentoring, and development practices, few make it a comprehensive structure with critically connected pieces. Instead, e... More »

Developing A Service Culture: A Leader's Guide to Success

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Ryan D. Bricker

We have all experienced what it feels like to have a memorable customer service moment. It's a moment when your expectations were not only met, but were absolutely blown away. You can make an emotional connection to a business or a brand because of that one experience. ... More »

Leader Out, Leader In

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This article is part of Links Plus, a premium ASTD Subscription.
Marilyn L. Marles

Change is hard. Change is the new reality. By now we should know how to handle it better, both in our personal and business lives. In some ways we do, but a significant change that needs more attention is the departure and replacement of an organization's leader. This c... More »