Do Your Emails Make the Write Impression?

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Jane Dominguez

Within the first three seconds of a new encounter, we make an indelible first impression. It is no different with our written communication. Email is often the first contact with our customers, clients, and associates. Readers form instant opinions about us based on how... More »

When to Use Social Media for Learning

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Michele B. Medved

Workplace learning professionals should focus on how social learningand its associated toolscan help achieve business goals. The transfer of knowledge has always been a social activity. Many years ago, workers learned skills through apprenticeship. More »

Training Improves Collective Efficacy and Performance

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Carol Decker

As HR personnel continue to identify what impact training has on the success of organizations, the term efficacy plays a role. Weve understood the term to refer to ones confidence level to perform. When determining such levels, we are often faced with only individual le... More »

Self-Regulating Online Course Engagement

Traci Sitzmann

Attrition rates in online courses will decline if trainees simply reflect on where they are directing their mental resources. During an online course, trainees are often given control over their instructional experience, which makes dropping out as simple as turning off... More »

Fostering Online Learning—Beyond the LMS

Mary Arnold

The flexibility of Web 2.0 tools provides many opportunities to invent new instructional strategies and to observe the informal learning we always knew was happening but didnt know how to track. Even if your organization uses an LMS to deliver training, its likely that ... More »