Building Management Support for Performance Measurement and ROI: Ten Tactics for Highly Effective Evaluators

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Holly Burkett

First they ignore you, then they laugh at you, then they fight you, then you win. -- Mahatma Gandhi Implementing results-based evaluation strategies requires support from an infrastructure of diverse stakeholders with complex interactions and reporting relationships. Si... More »

5 and A Half Steps To Evaluation Success

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Martin Schmalenbach

What do we mean by evaluation success? Chances are the definitions will change over time, and from situation to situation. There are some common definitions out there, however. Success with evaluation does not mean that the training or learning activity being evaluated ... More »

Measures To Consider When Evaluating Training ROI

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Martin Schmalenbach

People often ask questions, such as, "What kinds of metrics are most commonly used to measure ROI?" There then follows discussions on the kinds of measures used, or that shouldn't be used, and sometimes the conversation goes off track and conflict brakes out. While peop... More »

Change Adaptation Learning Model

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David J. Koehn

Change is never easy, especially when the outcome of the change is unknown. Wouldn't it be nice to be able to test drive a new strategy before implementation? One method, the CALM method, developed by David J. Koehn, is a software application that does just that. CALM, ... More »

Is Your Culture Innovation-Ready?

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Gerry Schmidt

What do corn flakes, microwave ovens, saccharin, and Viagra have in common? Each was an innovation breakthrough we now take for granted. Before we reveal their other common bond, a word on the trend toward innovation: Over the past 10 years, operations and process effic... More »