Determining Impact and ROI for Knowledge Management

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Bruce C. Aaron

This case study from Measuring ROI in Learning & Development (ASTD, 2012) is an evaluation of business impact and return on investment (ROI) for a knowledge management (KM) system within Global Consulting, Inc. The evaluation used a longitudinal design to measure im... More »

ROI Forecast for Kannon Sales Training

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John Galto

Due to general business conditions, copier sales at Kannon have gone down 30 percent in the last year. As part of an overall expense-reduction strategy, sales management decided to reduce salesforce expenses. Upper management required a business impact study to evaluate... More »

Technologys Secret Potential to Empower Participants and Make Meetings Better

National Conference Center

The National Conference Center released their spring 2012 white paper, "Technology’s Secret Potential to Empower Participants and Make Meetings Better,” which explores how planners and trainers are implementing technology to increase audience engagement. More »