May 27, 2010
Within the first three seconds of a new encounter, we make an
indelible first impression. It is no different with our written
communication. Email is often the first contact with our customers,
clients, and associates. Readers form instant opinions about us
based on how...
May 12, 2010
Attrition rates in online courses will decline if trainees
simply reflect on where they are directing their mental
resources. During an online course, trainees are often given control over
their instructional experience, which makes dropping out as simple
as turning off...
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