May 27, 2010 - by Jane Dominguez
Within the first three seconds of a new encounter, we make an indelible first impression. It is no different with our written communication. Email is often the first contact with our customers, clients, and associates. Readers form instant opinions about us based on how... More »
May 12, 2010 - by Traci Sitzmann
Attrition rates in online courses will decline if trainees simply reflect on where they are directing their mental resources. During an online course, trainees are often given control over their instructional experience, which makes dropping out as simple as turning off... More »
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