March 04, 2008 - by Holly Burkett
If you're a training professional seeking to show the contribution of learning and development to the business, the action-planning process is a proven transfer and measurement strategy to add to your toolkit. A call center implements an intensive customer service train... More »
March 01, 2008 - by Ralph Vacca
Is there anything to the buzz about learning games, or are we walking down the road to another unfulfilled promise? More »
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