March 27, 2010 - by Patrick Lencioni
In the late 1990s, I helped start a management consulting firm called The Table Group. which provides a variety of services to a wide range of clients in just about every respectable industry imaginable. From the beginning we adopted a simple informal approach to servin... More »
March 27, 2010 - by Neal R. Goodman
Consider the following case: A European company sells a new telephone system to an Asian client with the condition that they will provide one day of on-site training for the equipment. The instructor arrives the night before the training and the next day reviews the use... More »
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