Please wait a few seconds while your cart is being loaded.

Login to see membership pricing and/or to see items you may have added using another computer or device

Please Wait...

To view or add items to your Wish List, please log in.

Not yet an ATD registered user? Click here to register.
Already registered? Click here to log in.

Developing A Service Culture: A Leader's Guide to Success

Premium Content

We have all experienced what it feels like to have a memorable customer service moment. It's a moment when your expectations were not only met, but were absolutely blown away. You can make an emotional connection to a business or a brand because of that one experience. ... More »

Lessons Learned from the Field: How To Manage Change

Premium Content
This article is part of Links Plus, a premium ASTD Subscription.

The term Change Management brings in more than 10,000 hits on Amazon.com, an informational overload. But there is no need to feel overwhelmed. This short article will focus on lessons learned in managing change projects from the front lines of government, businesses, un... More »

Review: Interact Now

Premium Content
This article is part of Links Plus, a premium ASTD Subscription.

In the genus of synchronous tools, Interact Now is a different species. Formerly known as iLearning, and then Capstar, Interact Now joined the Thomson NETg fold in 2004. The product was initially developed as a synchronous learning platform in support of a satellite-bas... More »

Strategies to Implement ROI and Evaluation in any Organization

Premium Content
This article is part of Links Plus, a premium ASTD Subscription.

The challenge of implementing ROI and evaluation in a comprehensive and sustained way requires a range of responses, including capacity building, competence development, the adoption of new methods, and changes in processes and behaviors. For many practitioners to susta... More »

Add Value to Your Training: Training Tips for New Trainers

Premium Content

How much a learner gets out of training has a lot to do with how much a trainer puts into it. In addition, learners tend to appreciate training more when they feel what they are learning is valuable to them in some way. So before you begin a training session, consider w... More »

Please Wait

Please wait while we are getting your account information.