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FISH! Co-Author Stresses Workplace Appreciation, Engagement, and Fun

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This article is part of Links Plus, a premium ASTD Subscription.
Cynthia Kimball

A recent interview with FISH! co-author Harry Paul (otherwise known as Harry the FISH! Guy") discusses the importance of workplace appreciation, engagement and fun. Paul has more than 30 years of business experience in sales, marketing, and management training. He serve... More »

Assessing Competencies Starts With a Measurable Competency Model

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This article is part of Links Plus, a premium ASTD Subscription.
William J. Rothwell

To assess competencies, learning and performance professionals, not just performance professionals, must work with a competency model that is measurable. A measurable competency model identifies the competencies of the position or job, as well as the behavioral indicato... More »

Recover from Mistakes Gracefully

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This article is part of Links Plus, a premium ASTD Subscription.
Maxine Kamin

Recovery is making good on a mistake. No matter how hard you try, you, or the company you work for, can make an error. Think of a mistake as an opportunity to regain the customers loyalty. As you read in Step 2, customers who have a problem that gets resolved are actual... More »