January 26, 2011 - by Daniel R. Tobin
The use of a 360-degree assessment for each learning participant is a fundamental building block of the entire program. But what about the use of other assessment instruments within the program? There is certainly no lack of assessment instruments on the market. Along w... More »
January 26, 2011 - by Maxine Kamin
Recovery is making good on a mistake. No matter how hard you try, you, or the company you work for, can make an error. Think of a mistake as an opportunity to regain the customers loyalty. As you read in Step 2, customers who have a problem that gets resolved are actual... More »
2
1
5
3
This
article is part of Links Plus, a premium ASTD Subscription.
This
article is part of Links Plus, a premium ASTD Subscription.