Do You Have Sales Resilience?

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Kate Tunison

When rejection flies in your face, it helps to cultivate a quality called resilience. More »

Autodesk Empowers Worldwide Business Partners with a Global Enterprise Learning Ecosystem

Kathleen Waid

Although Autodesk has mastered the art of selling through the channel, challenges arose due to the number and timing of major product releases which fueled an increased training demand; and the global economic recession and shrinking training budgets meant that partners... More »

Are You Managing By Activity or Results?

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Jeff Goldberg

Training sales managers is often a challenge. Lets face it...theyre jaded, overworked, have lots of responsibility, and often were never trained to do their jobs. In fact, in most cases, sales managers became sales managers because they were top performing salespeople. ... More »

Challenges and Solutions in Sales Training

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Brownell Landrum

The following information was collected in an ASTD Sales Training SIG event in Atlanta, Georgia. In this session conducted by my company, DrawSuccess, participants were asked about barriers to success in sales challenges faced when training salespeople qualities of an e... More »

Improve Customer Service by Recovering From Mistakes Gracefully

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Maxine Kamin

Recovery means making good on a mistake. No matter how hard you try, youor the company you work forcan make an error. Think of a mistake as an opportunity to regain your customers loyalty. In fact, customers who have a problem that gets resolved are actually more loyal ... More »