Utilizing ROI to Forecast the Potential Impact of Human Performance Solutions

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Cindy Thatcher

Purpose The purpose of this return-on-investment (ROI) study is to forecast the estimated potential benefits for human capital solutions as they relate to strategic company growth plans. Background MA Publishing* (fictitious name) is a subscription publishing company th... More »

Honoring Donald Kirkpatrick

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ASTD Staff

As Don Kirkpatrick begins his farewell season this year, LINKS will highlight Dons contributions to the learning and development field with a look back at his work throughout the last six decades. In this issue, we examine a timeline of Dons early years, including his 1... More »

Salvaging Customer Relationships Through Real-Time Learning

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Priscilla Nelson

A corporate crisis of any kind puts a strain on customer relationships. Customers reactions range from providing a show of faith for the organization to having questions that need answering to deciding to end their relationship. Time is essential. Once a crisis strikes,... More »