January 26, 2011 - by Maxine Kamin
Recovery is making good on a mistake. No matter how hard you try, you, or the company you work for, can make an error. Think of a mistake as an opportunity to regain the customers loyalty. As you read in Step 2, customers who have a problem that gets resolved are actual... More »
January 26, 2011 - by Annamarie Lang
VALIC, a member company of SunAmerica Financial Group and market leader in group retirement savings plans achieved great results using a virtual classroom. It started as a necessity: The economic slowdown drove the need to develop new skills among leaders, while also de... More »
January 01, 2011 - by Laurent Pacalin
The world has changed people now live and work in a world where Google gives the answers, where a mobile phone is the lifeline to the Web and to your GPS location, and where Facebook, LinkedIn, and Twitter link people to each other in their own way. By leveraging th... More »
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article is part of Links Plus, a premium ASTD Subscription.