First they ignore you, then they laugh at you, then they fight you, then you win. -- Mahatma Gandhi Implementing results-based evaluation strategies requires support from an infrastructure of diverse stakeholders with complex interactions and reporting relationships. Si... More »

Learning & Development

Business Impact , Measuring and Evaluating

We have all experienced what it feels like to have a memorable customer service moment. It's a moment when your expectations were not only met, but were absolutely blown away. You can make an emotional connection to a business or a brand because of that one experience. ... More »

Career Development , Human Capital , Senior Leaders & Executives

Business Impact , Career Development , Career Planning , Coaching and Mentoring , Integrated Talent Management , Leadership Development , Measuring and Evaluating , Training and Development - General

People often ask questions, such as, "What kinds of metrics are most commonly used to measure ROI?" There then follows discussions on the kinds of measures used, or that shouldn't be used, and sometimes the conversation goes off track and conflict brakes out. While peop... More »

Learning & Development

Beginner Level Content , Business Impact , Managing the Learning Function , Measuring and Evaluating

During the last decade, there have been myriad articles, research studies, and discussions about how to carry out company-wide evaluation activities, often referred to as evaluation capacity building (ECB), effectively. Building evaluation capacity requires understandin... More »

Learning & Development

Assessment , Business Impact , Competencies , Curriculum Alignment , Measuring and Evaluating , Training and Development - General

Training expert, Theresa Hummel-Krallinger, and former senior executive, Jim Yoakum, draw from several decades of experience to define just what skills are needed to "get-a-seat-at-the table," and how these skills can be developed. Hummel-Krallinger and Yoakum sound a c... More »

Career Development , Global Human Resources Development , Learning & Development , Senior Leaders & Executives

Business Impact , Career Development , Curriculum Alignment , Global Workforce Development , Human Performance Improvement , Managing the Learning Function , Measuring and Evaluating , Training and Development - General , Trends