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A Challenge for Small Businesses: How Do You Train When There Is No Trainer?

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In companies with fewer than 100 employees, owners and managers must participate in the delivery of products or services and train new employees at the same time. These small businesses usually do not have human resource or training departments. Consequently, any traini... More »

Leading with Your External and Internal Customers

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Mark David Jones

Youve probably heard the acronym VIP, which is commonly defined as very important person. But to develop a more personalized kind of relationship, many benchmark companies have shifted the meaning of VIP to very individual person. More »

Teaching Not-for-Profits to Fish with HPI

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Human performance improvement (HPI) is a field that is generally applied in business. Most of the time, practitioners are external consultants, but there are some internal positions as well. Rarely do you see an HPI practitioner work for a not-for-profit, however, becau... More »

The Naked Consultant

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This article is part of Links Plus, a premium ASTD Subscription.

In the late 1990s, I helped start a management consulting firm called The Table Group. which provides a variety of services to a wide range of clients in just about every respectable industry imaginable. From the beginning we adopted a simple informal approach to servin... More »