Recent economic indicators seem to suggest that the worst of the Great Recession is over. The forthcoming era of predicted slow growth, high unemployment, and relatively scarce capital has been characterized as the era of the New Normal by Bill Gross and Mohammed El-Ari... More »

Senior Leaders & Executives

Business Impact , Economy , Leadership Development , Trends

Recovery is making good on a mistake. No matter how hard you try, you, or the company you work for, can make an error. Think of a mistake as an opportunity to regain the customers loyalty. As you read in Step 2, customers who have a problem that gets resolved are actual... More »

Human Capital , Sales Enablement

Business Impact , Coaching and Mentoring , Human Performance Improvement , Leadership Development , Selling Skills , Social Learning