May 01, 2013 - by Skillsoft
Over 80% of learning that happens in organizations is informal, with just 20% occurring via formal methods. Claire Schooley, Senior Analyst at Forrester Research explains how organizations with the best learning cultures blend both for optimal results. More »
March 04, 2008 - by Holly Burkett
If you're a training professional seeking to show the contribution of learning and development to the business, the action-planning process is a proven transfer and measurement strategy to add to your toolkit. A call center implements an intensive customer service train... More »
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