May 01, 2013
Over 80% of learning that happens in organizations is informal, with just 20% occurring via formal methods. Claire Schooley, Senior Analyst at Forrester Research explains how organizations with the best learning cultures blend both for optimal results.
March 04, 2008
If you're a training professional seeking to show the
contribution of learning and development to the business, the
action-planning process is a proven transfer and measurement
strategy to add to your toolkit. A call center implements an intensive customer service train...
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