Virtual World, Real Learning

Rex Davenport

Its coming, but will the virtual environment be the best place for learning? Are some things just better in person? Ask the avatar next to you. A research team at North Carolina State University led by Mitzi M. Montoya has developed a new way of measuring how real onlin... More »

Case Study: Toshiba Simplifies—and Improves—Corporate Training with E-Learning Tools

Anthony V. Codianni

Imagine trying to gather a group of dealers or remote employees in one location once or twice a year and teach them about your upcoming product line. Chances are that by the time they returned from the flight home, they had already forgotten most of the information they... More »

Case Study: Apria Healthcare Taps LCMS

Bill Perry

Apria Healthcare taps its learning content management system (LCMS) to rapidly create, reuse, and track training in order to meet the challenges created by a new bidding structure mandated by the Centers for Medicare & Medicaid Services. Lake Forest, California-base... More »

Case Study: DIRECTV

Ann Pace

The cable industry deals with large amounts of information to which employees must have easy access. DIRECTVs in-house and outsourced customer service agents serve its 18 million customers over the phone. Because of industry characteristics and its rapid growth rate, DI... More »

Optimizing Learning

Clark Quinn

We're in a new age. Organizations can no longer be dependent on training to meet their learning needs. When things changed slowly, we could train people and trust that they could perform or be coached to do their jobs. That day has passed. The steady acceleration of inf... More »