April 29, 2009
Its coming, but will the virtual environment be the best place
for learning? Are some things just better in person? Ask the avatar
next to you. A research team at North Carolina State University led by Mitzi M.
Montoya has developed a new way of measuring how real onlin...
April 05, 2009
Anthony V. Codianni
Imagine trying to gather a group of dealers or remote employees in
one location once or twice a year and teach them about your
upcoming product line. Chances are that by the time they returned
from the flight home, they had already forgotten most of the
March 15, 2009
Apria Healthcare taps its learning content management system
(LCMS) to rapidly create, reuse, and track training in order to
meet the challenges created by a new bidding structure mandated by
the Centers for Medicare & Medicaid Services. Lake Forest, California-base...
February 13, 2009
The cable industry deals with large amounts of information to which
employees must have easy access. DIRECTVs in-house and outsourced
customer service agents serve its 18 million customers over the
phone. Because of industry characteristics and its rapid growth
January 15, 2009
We're in a new age. Organizations can no longer be dependent on
training to meet their learning needs. When things changed slowly,
we could train people and trust that they could perform or be
coached to do their jobs. That day has passed. The steady
acceleration of inf...
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