You've had it. You've been leaving voicemails and emails for your customer about decisions you need made that are holding up your delivery of her project. You've even tried to catch her in the hall to no avail. Today, you are copied on an email from this customer to her... More »

Human Capital

Beginner Level Content , Business Impact

People often ask questions, such as, "What kinds of metrics are most commonly used to measure ROI?" There then follows discussions on the kinds of measures used, or that shouldn't be used, and sometimes the conversation goes off track and conflict brakes out. While peop... More »

Learning & Development

Beginner Level Content , Business Impact , Managing the Learning Function , Measuring and Evaluating