Why Organizations Use Competencies

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William J. Rothwell

Knowledge of competencies and competency modeling is increasingly important for workplace learning professionals tasked with learning results. Most front-line learning and performance professionals and their managers have encountered competencies or competency modeling ... More »

Performance Management That the CEO Cares About

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In the business world, CEOs have one prioritygrowth. In the world of talent management, practitioners should have only one prioritytheir CEOs vision. And so, as one of these practitioners, you should have only one fundamental question: Does your organizations performanc... More »

Welcome to the 2011 BEST Awards!

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ASTD Staff

The ASTD BEST Awards recognize organizations that demonstrate enterprise-wide success as a result of employee learning and development. We are looking for organizations that get it: They use the learning function as a strategic business tool to get results. More »

Recover from Mistakes Gracefully

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Maxine Kamin

Recovery is making good on a mistake. No matter how hard you try, you, or the company you work for, can make an error. Think of a mistake as an opportunity to regain the customers loyalty. As you read in Step 2, customers who have a problem that gets resolved are actual... More »

Utilizing ROI to Forecast the Potential Impact of Human Performance Solutions

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Cindy Thatcher

Purpose The purpose of this return-on-investment (ROI) study is to forecast the estimated potential benefits for human capital solutions as they relate to strategic company growth plans. Background MA Publishing* (fictitious name) is a subscription publishing company th... More »