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Consider Contribution Margin to Calculate Training’s Impact

Premium Content

A goal of successful business is to choose a course of action that will produce profitable results. In training departments, for example, directives to increase the bottom line can come as suggestions to eliminate certain programs, raise prices, reduce expenditures, or ... More »

From Making It Stick to Making It Last: How to Keep ROI and Results-Based Training Efforts on Track

Premium Content
Holly Burkett

Keeping a results-based evaluation and return-on-investment process on track is one of biggest implementation challenges for evaluation professionals. In many ways, its equivalent to training for a marathon. You start small with manageable goals, stretch your muscles, c... More »

Salvaging Customer Relationships Through Real-Time Learning

Premium Content
Priscilla Nelson

A corporate crisis of any kind puts a strain on customer relationships. Customers reactions range from providing a show of faith for the organization to having questions that need answering to deciding to end their relationship. Time is essential. Once a crisis strikes,... More »