May 04, 2008 - by Michael Kroth
Sustainability is a hot topic these days. Leaders tout green initiatives. Politicians, actors, and CEOs are now ersatz environmentalists. Perhaps your organization recently jumped on the bandwagon, trying to focus your goals in an eco direction. Suddenly you are trying ... More »
March 04, 2008 - by Holly Burkett
If you're a training professional seeking to show the contribution of learning and development to the business, the action-planning process is a proven transfer and measurement strategy to add to your toolkit. A call center implements an intensive customer service train... More »
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