The Global Holiday Black Hole

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Neal R. Goodman

A major high-tech company created a financial incentive package for its salespeople; those who shared customer information across national boundaries would receive bonuses. The company's training department presented the new process in one-day, face-to-face workshops in... More »

Another Life: Virtual Worlds as Tools for Learning

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Jay Cross

Are virtual worlds a breakthrough technology that will forever reshape learning and business? Or are they this season's over-hyped fad? You'd have to try very hard to avoid exposure to the virtual world phenomenon in America these days. More »

A Case Study: Connecting Emotional Intelligence to Management Styles

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Rosie V. DeCosmo

Max is a successful financial officer at a New York-based company that recently acquired a banking institution in two southern states. Max will take over the recently acquired southern footprint as the new regional CEO. The newly acquired banking institution has a long-... More »