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Learning Management as an Operation

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Extending the conventional LMS to cover more then just e-l earning. Historically, it has been quite common for organizations to view training as a necessary expense rather than a capital investment. In response to the challenges within the global economy, however, compa... More »

How to Build Evaluation Capacity

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During the last decade, there have been myriad articles, research studies, and discussions about how to carry out company-wide evaluation activities, often referred to as evaluation capacity building (ECB), effectively. Building evaluation capacity requires understandin... More »

A Systems Approach to Measuring Leadership Development

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In the February 2006 issue of Chief Learning Officer, the American Management Association's Executive Vice President of U.S. Management Education noted, "Today's chief learning officers have a goal to provide relevant, effective, efficient, and measurable training." The... More »

Making the OD and Metrics Connection

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Sophisticated human resource systems offer modules with standard personnel metrics, including formulas such as cost of hire and time to fill. Metrics specific to OD, however, must address areas such as organizational effectiveness, quality improvements, and productivity... More »

Measurement, Evaluation, and Cultural Issues

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Rodrigo F. Lara

From a macro to a micro perspective, measurement and evaluation efforts always deal with cultural issues. When we think from a macro perspective, we perceive differences between one country and the other. For example, in the Latin American culture, there is no "measurem... More »