Lisa Toenniges, CPT, is owner and CEO of Innovative Learning Group, a company that provides custom learning and performance support services to Fortune 1000 companies. A dynamic and respected leader, Toenniges has more than 20 years of experience in the performance impr... More »

Career Development , Senior Leaders & Executives

Coaching and Mentoring , Human Performance Improvement , Managing the Learning Function , Trends

Recovery is making good on a mistake. No matter how hard you try, you, or the company you work for, can make an error. Think of a mistake as an opportunity to regain the customers loyalty. As you read in Step 2, customers who have a problem that gets resolved are actual... More »

Human Capital , Sales Enablement

Business Impact , Coaching and Mentoring , Human Performance Improvement , Leadership Development , Selling Skills , Social Learning

It is no wonder that one of every two managers is ineffective. Many display behaviors in certain problem areas, including problems with interpersonal relationships, difficulty leading a team, difficulty changing or adapting, failure to meet business objectives, and too ... More »

Career Development , Senior Leaders & Executives , Workforce Development

Advanced Level Content , Career Development , Coaching and Mentoring , Human Performance Improvement , Management Development

HPIUp Close and Personal By Patricia S. Radakovich, CPLP, CPT Human performance improvement (HPI) is typically applied to business. However, amidst all of our resolutions for 2011, I thought it would be interesting to look at how HPI can be applied to making improvement... More »

Career Development , Human Capital

Career Planning , Coaching and Mentoring , Human Performance Improvement