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Five Tips to Rev Up the Mobile Warrior: Creating Your Own Fortress of Solitude

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Terrence L. Gargiulo

Are you experiencing the fatigue of the mobile warrior? Its great to travel and work remotely, but sometimes it can wear you down. Even Superman needed a place where he could be himself and rechargehis Fortress of Solitude. Here are five of my favorite tips to keep your... More »

The Art of Customer Service

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Jim Hornickel

Customer service is a commonly used phrase that, unfortunately, has come to mean almost nothing. At its heart, though, the phrase conveys the essentials of great interactions. Lets analyze it. Customer: most commonly defined as one who pays for goods or services. Servic... More »

Understanding the Career Development Process in Today’s Market

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Donna M. Grossman

Whether your job fell victim to the current economic crisis or youre simply seeking the next position to enhance your career, its important to take some time to make sure youre going after the right things. A few simple steps can help. Conduct a self-assessment First, d... More »

Where Companies Fall Short on Global Leadership Training and Development

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Neal R. Goodman

As business globalization accelerates, leaders grasp of core global competencies must grow, as well. Currently, however, organizations vary significantly in their ability to identify current and future global leaders. Corporations are even less consistent and competent ... More »