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July 04, 2008 - by Robert W. Lucas
Credibility is a mainstay of any professional development or learning event. When you fail to establish and maintain validity in the eyes of learners, you risk failure from the outset. Unfortunately, many trainers and educators neglect this basic premise and haphazardly... More »
July 04, 2008 - by Rita Johnson
At Fort Knox Federal Credit Union, we train tellers how to correctly process deposits, withdrawals, loan payments, and many other financial transactions. In addition, trainees are required to focus on customer needs, not on meeting a quota, and our training sessions str... More »
July 04, 2008 - by Jan Kaufman
Training and education using puppets is not a new concept. The ancients used puppets to explain natures behavior to large audiences. When people went to Egyptian temples to present gifts to the gods, they were alarmed when the stone arms of the gods moved and asked for ... More »
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