If you're a training professional seeking to show the contribution of learning and development to the business, the action-planning process is a proven transfer and measurement strategy to add to your toolkit. A call center implements an intensive customer service train... More »

Career Development , Human Capital , Learning & Development

Business Impact , Career Development , Delivering Training , Designing Learning , Human Performance Improvement , Intermediate-level Content , Trends

Jorge worked in South America as a top executive in one of the branches of an international organization. When his company decided to downsize personnel, Jorge was offered a transfer to the companys headquarters in the United States. Jorge and his family headed to North... More »

Global Human Resources Development , Human Capital , Senior Leaders & Executives

Business Impact , Career Development , Career Planning , Engagement , Global Workforce Development , Intermediate-level Content

Holding onto your valued workers doesnt end with a competitive paycheck. It requires an environment of great management, open communication, empowerment, and recognition. While the U.S. economy may be growing at a rate of 3 to 4 percent each year, employers are seeing a... More »

Career Development , Human Capital , Workforce Development

Beginner Level Content , Business Impact , Career Development , Engagement , Leadership Development , Management Development