May 27, 2010
As HR personnel continue to identify what impact training has on
the success of organizations, the term efficacy plays a role. Weve
understood the term to refer to ones confidence level to perform.
When determining such levels, we are often faced with only
March 04, 2008
If you're a training professional seeking to show the
contribution of learning and development to the business, the
action-planning process is a proven transfer and measurement
strategy to add to your toolkit. A call center implements an intensive customer service train...
Stay connected with: