What Do You Believe?

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Brownell Landrum

A few months ago, I was challenged with the task of defining our companys core beliefsnot the what of what we do, but the why. I watched a fascinating video on TED.com by Simon Sinek, How great leaders inspire action. The lecture discussed the importance of iden... More »

Salvaging Customer Relationships Through Real-Time Learning

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Priscilla Nelson

A corporate crisis of any kind puts a strain on customer relationships. Customers reactions range from providing a show of faith for the organization to having questions that need answering to deciding to end their relationship. Time is essential. Once a crisis strikes,... More »

The Naked Consultant

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Patrick Lencioni

In the late 1990s, I helped start a management consulting firm called The Table Group. which provides a variety of services to a wide range of clients in just about every respectable industry imaginable. From the beginning we adopted a simple informal approach to servin... More »

What Is Coaching?

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At its heart, coaching is about change. And as most organizational learning professionals know, goals for learning and change go hand in hand. So how can coaching advance the goals for workplace learning? Recent research in the neurosciences has shown that it doesnt tak... More »

Top 10 Strategies for Managing Mobile Workers

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Terrence L. Gargiulo

However disorienting and maddening the pace and rules of our contemporary work life may be, lets understand a few things: Theres no turning back, it doesnt have to be bad, and there are things you can do to set yourself up for success even in the face of multiple challe... More »