Case Study: A Virtual Success at VALIC

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Annamarie Lang

VALIC, a member company of SunAmerica Financial Group and market leader in group retirement savings plans achieved great results using a virtual classroom. It started as a necessity: The economic slowdown drove the need to develop new skills among leaders, while also de... More »

E-Learning Trends 2011

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ASTD Staff

Learning Circuits recently polled readers on how theyre using e-learning in their organizations. Heres what they had to say. Survey was conducted in November and December 2010. Results are based 348 responses. More »

Honoring Donald Kirkpatrick

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ASTD Staff

As Don Kirkpatrick begins his farewell season this year, LINKS will highlight Dons contributions to the learning and development field with a look back at his work throughout the last six decades. In this issue, we examine a timeline of Dons early years, including his 1... More »

New Members Join ASTD Board of Directors

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Jennifer Homer

ASTD has a new chair, chair-elect, and four new members on its 2011 board of directors. Sam Herring begins his term as chair of the board having served as director and chair-elect. Chris Pirie has been named 2011 chair-elect of the board by the ASTD selection committee. More »

Salvaging Customer Relationships Through Real-Time Learning

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Priscilla Nelson

A corporate crisis of any kind puts a strain on customer relationships. Customers reactions range from providing a show of faith for the organization to having questions that need answering to deciding to end their relationship. Time is essential. Once a crisis strikes,... More »