Managing Intelligently in the ‘New Normal’

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Ronald J. Recardo

Recent economic indicators seem to suggest that the worst of the Great Recession is over. The forthcoming era of predicted slow growth, high unemployment, and relatively scarce capital has been characterized as the era of the New Normal by Bill Gross and Mohammed El-Ari... More »

Utilizing ROI to Forecast the Potential Impact of Human Performance Solutions

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Cindy Thatcher

Purpose The purpose of this return-on-investment (ROI) study is to forecast the estimated potential benefits for human capital solutions as they relate to strategic company growth plans. Background MA Publishing* (fictitious name) is a subscription publishing company th... More »

Creating Loyalty and Profits with the Right Price

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Mark David Jones

The term price specifically refers to the true cost and value to your customer. Value is what a customer gains from the experience of purchasing your product or servicea combination of a superior product provided by superior people, who create a place that is engaging a... More »