A recent interview with FISH! co-author Harry Paul (otherwise known as Harry the FISH! Guy") discusses the importance of workplace appreciation, engagement and fun. Paul has more than 30 years of business experience in sales, marketing, and management training. He serve... More »

Human Capital , Senior Leaders & Executives , Workforce Development

Economy , Global Workforce Development , Human Performance Improvement , Jobs , Leadership Development

To assess competencies, learning and performance professionals, not just performance professionals, must work with a competency model that is measurable. A measurable competency model identifies the competencies of the position or job, as well as the behavioral indicato... More »

Career Development , Learning & Development , Workforce Development

Assessment , Beginner Level Content , Career Development , Human Performance Improvement , Intermediate-level Content , Leadership Development , Management Development

Recovery is making good on a mistake. No matter how hard you try, you, or the company you work for, can make an error. Think of a mistake as an opportunity to regain the customers loyalty. As you read in Step 2, customers who have a problem that gets resolved are actual... More »

Human Capital , Sales Enablement

Business Impact , Coaching and Mentoring , Human Performance Improvement , Leadership Development , Selling Skills , Social Learning