May 27, 2010 - by Jane Dominguez
Within the first three seconds of a new encounter, we make an indelible first impression. It is no different with our written communication. Email is often the first contact with our customers, clients, and associates. Readers form instant opinions about us based on how... More »
May 27, 2010 - by Michele B. Medved
Workplace learning professionals should focus on how social learningand its associated toolscan help achieve business goals. The transfer of knowledge has always been a social activity. Many years ago, workers learned skills through apprenticeship. More »
May 27, 2010 - by Carol Decker
As HR personnel continue to identify what impact training has on the success of organizations, the term efficacy plays a role. Weve understood the term to refer to ones confidence level to perform. When determining such levels, we are often faced with only individual le... More »
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article is part of Links Plus, a premium ASTD Subscription.