When we add a virtual environment to the challenges associated with training across cultures, misunderstandings can easily be exacerbated, often because they will go unnoticed by the facilitator for a longer period of time. As discussed in an earlier In Practice article... More »

Learning & Development , Learning Technologies

Delivering Training , Engagement , Global Workforce Development , Training and Development - General , Training for Multiple Cultures

Consider the following case: A European company sells a new telephone system to an Asian client with the condition that they will provide one day of on-site training for the equipment. The instructor arrives the night before the training and the next day reviews the use... More »

Global Human Resources Development , Learning & Development

Delivering Training , Designing Learning , Global Workforce Development , Intermediate-level Content , Training for Multiple Cultures