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10 Steps to Successful Coaching

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Sophie Oberstein

Before you can coach others, you have to spend some time thinking about what coaching means to you, what your coaching goals are, and what characteristics you need to embody to achieve those goals. Step 2: Remove personal obstacles Aside from the practical consideration... More »

Stayin’ Alive by Creating a Career Contingency Plan

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Melissa Westmoreland

For the first time in my life, I am the one in my group of five friends who is still employed. Two thoughts run through my head. First, it makes me wonder if I have learned any lessons from my three bouts of unemployment due to downsizing, rightsizing, or political misa... More »

Surf the Tsunami to a Federal Job

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Janet M. Ruck

The federal government is hiring! That certainly is good news in an economy that has offered little more than bad news for the better part of a year. Baby boomer retirements, along with increased federal budget and stimulus money, have converged to make this a good time... More »

Where Companies Fall Short on Global Leadership Training and Development

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Neal R. Goodman

As business globalization accelerates, leaders grasp of core global competencies must grow, as well. Currently, however, organizations vary significantly in their ability to identify current and future global leaders. Corporations are even less consistent and competent ... More »

The Art of Customer Service

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Jim Hornickel

Customer service is a commonly used phrase that, unfortunately, has come to mean almost nothing. At its heart, though, the phrase conveys the essentials of great interactions. Lets analyze it. Customer: most commonly defined as one who pays for goods or services. Servic... More »