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Building Management Support for Performance Measurement and ROI: Ten Tactics for Highly Effective Evaluators

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Holly Burkett

First they ignore you, then they laugh at you, then they fight you, then you win. -- Mahatma Gandhi Implementing results-based evaluation strategies requires support from an infrastructure of diverse stakeholders with complex interactions and reporting relationships. Si... More »

2006 Simulations Survey Results

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This article is part of Links Plus, a premium ASTD Subscription.

In 2005, E-Learning News, in conjunction with Learning Circuits, ran its first ever survey on the use of educational simulations. This year we asked readers the same questions to gage whether technology developments have had an impact on this arena. The data reveals tha... More »

Insanity Is Just a Project Constraint

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Lou Russell

You've had it. You've been leaving voicemails and emails for your customer about decisions you need made that are holding up your delivery of her project. You've even tried to catch her in the hall to no avail. Today, you are copied on an email from this customer to her... More »

Learning Management as an Operation

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This article is part of Links Plus, a premium ASTD Subscription.

Extending the conventional LMS to cover more then just e-l earning. Historically, it has been quite common for organizations to view training as a necessary expense rather than a capital investment. In response to the challenges within the global economy, however, compa... More »

Developing A Service Culture: A Leader's Guide to Success

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We have all experienced what it feels like to have a memorable customer service moment. It's a moment when your expectations were not only met, but were absolutely blown away. You can make an emotional connection to a business or a brand because of that one experience. ... More »

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