Recovery is making good on a mistake. No matter how hard you try, you, or the company you work for, can make an error. Think of a mistake as an opportunity to regain the customers loyalty. As you read in Step 2, customers who have a problem that gets resolved are actual... More »

Human Capital , Sales Enablement

Business Impact , Coaching and Mentoring , Human Performance Improvement , Leadership Development , Selling Skills , Social Learning

Purpose The purpose of this return-on-investment (ROI) study is to forecast the estimated potential benefits for human capital solutions as they relate to strategic company growth plans. Background MA Publishing* (fictitious name) is a subscription publishing company th... More »

Human Capital , Sales Enablement

Business Impact , Change Management , Economy , Engagement , Human Performance Improvement , Jobs , Measuring and Evaluating , Skills Gap

It is no wonder that one of every two managers is ineffective. Many display behaviors in certain problem areas, including problems with interpersonal relationships, difficulty leading a team, difficulty changing or adapting, failure to meet business objectives, and too ... More »

Career Development , Senior Leaders & Executives , Workforce Development

Advanced Level Content , Career Development , Coaching and Mentoring , Human Performance Improvement , Management Development

Its early in the New Year, and many of us are filled with optimistic thoughts and plans about what we can accomplish in 2011. Likely, youve done some planning about the next steps to take in your business or career. No matter how great our optimism or robust our vision ... More »

Career Development

Career Development , Career Planning , Engagement , Human Performance Improvement , Intermediate-level Content , Jobs

In a T+D article, synchronous learning expert and author Jennifer Hofmann wrote, Teaching online is like teaching after lunch. In case youre not familiar with the post-lunch phenomenon, classroom trainers jokingly refer to it as the Teflon hour because nothing sticks. I... More »

Learning & Development , Learning Technologies

Delivering Training , Designing Learning , E-Learning , Human Performance Improvement