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Breaking Down the Brick Wall

Premium Content
Patricia Radakovich

One of the most difficult jobs you might face as a performance consultant is getting employees and management on board with a project. You rely on employees and managers to provide you with accurate and complete information so you can conduct a thorough analysis. You al... More »

Elements of a Successful Mentoring Program

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Heidi Kromrei

Mentoring programs can be an important part of the human performance technologists toolkit. The history of mentoring may have its beginnings in Greek mythology when Telemachus left his son in the care of a wise man named Mentor. Defining what mentoring is, and what it i... More »

Career Contentment: Pathway to Performance Improvement

Premium Content
Jeff Garton

A factor important to performance improvement is job satisfaction, but satisfaction occurs occasionally and cant be sustained. Despite the challenges, its still possible to enhance an employees effectiveness to perform and resilience to endure by teaching them how to re... More »

Using Action Plans to Support Learning Transfer and Measure Performance Results

Premium Content
Holly Burkett

If you're a training professional seeking to show the contribution of learning and development to the business, the action-planning process is a proven transfer and measurement strategy to add to your toolkit. A call center implements an intensive customer service train... More »

Creating a Retention Culture

Premium Content
Barbara Giamanco

Holding onto your valued workers doesnt end with a competitive paycheck. It requires an environment of great management, open communication, empowerment, and recognition. While the U.S. economy may be growing at a rate of 3 to 4 percent each year, employers are seeing a... More »