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Using Action Plans to Support Learning Transfer and Measure Performance Results

Premium Content
Holly Burkett

If you're a training professional seeking to show the contribution of learning and development to the business, the action-planning process is a proven transfer and measurement strategy to add to your toolkit. A call center implements an intensive customer service train... More »

Leading Talent Magnet Organizations: Leadership Skills for the 21st Century

Premium Content

I am an economist who also holds a PhD in organizational learning. Most of what I do professionally, however, falls under the realm of economic development. Job creation, wealth creation, and quality of life are the cornerstones of that work. I am interested in organiza... More »

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