Susan, an internal performance consultant in a healthcare organization, is faced with a particularly challenging situation. Steve, a finance vice-president, has requested that Susan conduct a morale-building workshop for managers in his group. Having worked in the organ... More »

Human Capital , Senior Leaders & Executives , Workforce Development

Coaching and Mentoring , Competencies , Engagement , Human Performance Improvement , Leadership Development , Management Development

Do you ever think about lemons? In my work as a consultant, trainer, and coach, I think about lemons everyday. Some would say that the contemplation of lemons qualifies me for psychiatric evaluation, but before you rush to judgment, let me tell you how my thinking about... More »

Career Development , Human Capital , Learning & Development

Career Development , Coaching and Mentoring , Human Performance Improvement , Informal Learning , Innovation , Social Learning , Training for Multiple Cultures

You've heard the buzz: "Select for talent; right person, right role." But how do you do that? How do you transfer this concept into practical application? How do you uncover talents and strengths during the selection process and as part of a career-development program? ... More »

Career Development , Human Capital , Senior Leaders & Executives

Assessment , Career Planning , Competencies , Human Performance Improvement , Integrated Talent Management , Measuring and Evaluating , Skills Gap

The challenge of implementing ROI and evaluation in a comprehensive and sustained way requires a range of responses, including capacity building, competence development, the adoption of new methods, and changes in processes and behaviors. For many practitioners to susta... More »

Human Capital , Learning & Development , Senior Leaders & Executives

Change Management , Engagement , Europe , Human Performance Improvement , Measuring and Evaluating , Training and Development - General